Querybot Web Knowledgebase/FAQ 1.3
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customerservice front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving...
Price: USD $19.95;
License: Shareware (Free to Try)
File Size: 3000 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Email Responder 2.3
Save time and money with a email response management system designed for support teams.
Groups can coordinate and respond to e-mail easily and efficiently. No more duplicate responses by your team. All email message history is saved and easily referenced. Content analysis rules allow you to route messages to the correct person or group. The system is able to find key phrases in the message and suggest a response, based on pre-written...
Price: USD $895.00;
License: Commercial
File Size: 14505 KB;
Platform: Windows XP, Windows Vista, Windows 2003, Windows 2000
Group Mail Manager Premier 2.28.36
Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, CustomerService and Support Departments and any other department, that uses...
Price: USD $99.95;
License: Shareware (Free to Try)
File Size: 2048 KB;
Platform: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customerservice chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Price: USD $0.00;
License: Freeware
File Size: 2285 KB;
Platform: Windows 98, Windows Me, Windows 2000, Windows XP
Group Mail Manager 2.1.30
Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales@, support@, and info@; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, CustomerService and Support Departments and any other department, that uses...
Price: USD $49.99;
License: Shareware (Free to Try)
File Size: 2617 KB;
Platform: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Group Mail Manager Professional 2.28.36
Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can work with Sales and Marketing Departments, CustomerService and Support Departments and any other department, that uses...
Price: USD $49.95;
License: Shareware (Free to Try)
File Size: 2048 KB;
Platform: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2003, Windows 2000
Queuing Model Excel 2.0
The Queuing Model will calculate the optimum number of customerservice points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customerservice rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customerservice points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a...
Price: USD $27.00;
License: Shareware (Free to Try)
File Size: 150 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000
JobQuest 2.1
Job Scheduling and Invoicing for Service Business. Provision for multiple jobsites to be billed to the same customer. Preview and print reports of income for any chosen period, customer payment history, instant letters and envelopes. Autodial phone, email or write to customers, contacts or suppliers from within the program. Detailed summaries of expenses by category and timeframe. Never forget a scheduled job. Program wil
Web Help Desk Software for Windows 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customerservice requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- CustomerService Web...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 80896 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 2003, Windows 2000
Web Help Desk Software for Mac OS X 9.1.10
The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customerservice requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
- 100% Web-based Help Desk Software Solution
- CustomerService...
Price: USD $0.00;
License: Shareware (Free to Try)
File Size: 55296 KB;
Platform: Mac OSX, Linux
Daffodil CRM 1.1
Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customerservice, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which...
Price: USD $0.00;
License: Freeware
File Size: 4497 KB;
Platform: Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Advanced Live Support 1.00
LiveSupport is an AdvancedPortal product offered to any website hosted with us. Provide live online customerservice on your website. View and chat with visitors as they navigate your site. Chat with them to close sales and provide real time service. Putting a small Javascript on your web pages shows the LiveSupport icon. If an operator is online, the icon shows it clearly and the visitors can click on the icon to engage in live chat with the...
Price: USD $24.99;
License: Shareware (Free to Try)
File Size: 1000 KB;
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP
Nesox Email Marketer Business Edition 1.80
Nesox Email Marketer is a professional email newsletter software and opt-in email marketing software for targeted mailing list building, email campaigns creating, bulk mailing and click tracking at your own computer.
More than a bulk mailer or mass mailing software, Email Marketer is the perfect desktop solution for all your targeted email marketing needs and it covers every aspect of bulk email marketing. Email Marketer helps you create...
Price: USD $199.95;
License: Shareware (Free to Try)
File Size: 5407 KB;
Platform: Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 2003, Windows 2000
VueChat Customer Service 1.5
VueChat Personal Edition is a CustomerService solution for the government and corporations that enables a web based CustomerService / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages,...
Price: USD $19.00;
License: Shareware (Free to Try)
File Size: 3402 KB;
Platform: Windows 98, Windows, Windows Me, Windows NT, Windows 2000, Windows XP
Tree Service 3.0
If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you. Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keeptrack of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information...
Price: USD $14.99;
License: Shareware (Free to Try)
File Size: 1105 KB;
Platform: Windows 95, Windows, Windows 98, Windows Me, Windows 2000, Windows XP
